Privacy
Policy
1. Data Controller
The controller responsible for processing your personal data is:
Julep Unipessoal Lda.
Tax No.: 515028770
[Full address], Lisbon, Portugal
Email: hello@lensteller.com
Phone: +351 919 120 191
For any question relating to the processing of your personal data, you may contact us at the address above.
2. Personal Data We Collect
2.1 Contact Form
When you fill in the contact form on our website, we collect the following data:
- Full name
- Email address
- Company name (optional)
- Phone number (optional)
- Project type and message (optional)
This data is transmitted through the Web3Forms service (web3forms.com), which acts as a processor and forwards it to us by email, without storing it permanently. You can read the Web3Forms privacy policy at web3forms.com/privacy.
2.2 Browsing Data and Cookies
Depending on your cookie preferences, we may collect anonymous browsing data through Google Analytics 4 (Google LLC, USA). For more information, see section 5 of this policy.
2.3 Data Not Collected
This website does not automatically collect personal data through server logs (IP logs are handled by the hosting server and are not accessed by us for individual identification purposes). We do not use cross-site tracking technologies or behavioural advertising.
3. Purpose and Legal Basis for Processing
| Purpose | Data used | Legal basis (GDPR) |
|---|---|---|
| Responding to contact and quote requests | Name, email, company, phone, message | Art. 6(1)(b) — pre-contractual steps |
| Traffic analysis and website improvement | Anonymised browsing data (GA4) | Art. 6(1)(a) — consent |
| Recording your cookie preference | Preferences cookie (lt_consent) | Art. 6(1)(c) — legal obligation (ePrivacy Directive) |
4. Retention Period
- Contact form data: kept for the period necessary to respond to the request and, in the event of a contractual relationship, for the applicable legal period (up to 10 years for accounting documentation).
- Analytics data (GA4): anonymised and kept for 14 months (Google Analytics default setting), after which it is automatically deleted.
- Consent cookie (lt_consent): valid for 12 months, after which a new preference is requested.
5. Cookie Policy
A cookie is a small text file stored on your device when you visit a website. We use cookies for the following purposes:
Necessary Cookies
These cookies are essential for the basic functioning of the website and cannot be disabled. They do not collect personally identifiable information.
| Cookie | Purpose | Duration |
|---|---|---|
lt_consent | Stores your cookie preferences | 12 months |
Analytics Cookies
We use Google Analytics 4 to understand how visitors interact with our website. These cookies are only activated with your explicit consent. The IP address is anonymised before being transmitted to Google.
| Cookie | Purpose | Duration |
|---|---|---|
_ga | Distinguishes unique users (GA4) | 2 years |
_ga_* | Maintains session state (GA4) | 2 years |
Marketing Cookies
At this time, we do not use marketing or retargeting cookies. Should they be used in the future, they will only be activated with your explicit consent and this policy will be updated.
You can manage your cookie preferences at any time using the button below:
6. Your Rights
Under the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679), you have the following rights:
- Right of access — you may request a copy of the personal data we process about you.
- Right to rectification — you may request the correction of inaccurate or incomplete data.
- Right to erasure — you may request the deletion of your data, except where processing is necessary to comply with a legal obligation.
- Right to restriction — you may request the restriction of processing in certain circumstances.
- Right to portability — you may receive your data in a structured, machine-readable format.
- Right to object — you may object to processing based on legitimate interests.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out beforehand.
To exercise any of these rights, contact us at hello@lensteller.com. We will respond within a maximum of 30 days.
You also have the right to lodge a complaint with the competent supervisory authority — in Portugal, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt.
7. International Data Transfers
Some of our processors operate outside the European Economic Area (EEA). In these situations, we ensure that transfers are carried out with appropriate safeguards:
- Web3Forms — form forwarding by email; any international transfers under the safeguards set out in its privacy policy
- Google LLC (USA) — Standard Contractual Clauses (SCCs) and certification under the EU–US Data Privacy Framework
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. The website is served exclusively over HTTPS (TLS). Internal access to data is restricted to staff with a legitimate need.
9. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or in legal requirements. Whenever we make material changes, we will update the date at the top of this page. We recommend that you review this page regularly.
10. Contact
For any question regarding this policy or the processing of your personal data:
Email: hello@lensteller.com
Phone: +351 919 120 191